Three establishments in Ceuta adhere to consumer arbitration

The Minister of Health and Social Services of the Autonomous City of Ceuta, Nabila Benzina Pavón, has granted adhesion to the Consumer Arbitration System to a cafeteria owner and two companies in the catering and workshop sectors. The decision is published in three decrees—provisions 751, 752, and 753—of the Official Gazette of the City of Ceuta (BOCCE) No. 6,668, corresponding to Tuesday, November 10, 2026, in the section of Other Provisions and Agreements (pp. 3823 to 3826). With this admission, customers of the three establishments now have a free and extrajudicial claim channel before the City’s Consumer Arbitration Board.

The framework for the resolution is Royal Decree 713/2024, of July 23, which approves the Regulation of the Consumer Arbitration System and regulates in articles 22 to 29 the public offers of submission, the granting of the official badge of adhered company, and the inclusion in the census with its registration number. The decrees also invoke article 51 of the Spanish Constitution, which obliges public authorities to protect the legitimate economic interests of consumers, the Statute of Autonomy of Ceuta, and Royal Decree 33/1999, regarding the transfer of functions in matters of consumer protection. The minister’s authorization comes from the Presidential Decree of June 23, 2023 (extraordinary BOCCE No. 42), and the current agreement with the General Secretariat for Consumption and Gaming, dated June 17, 2025, replaces that of April 15, 2021.

The three adhered parties and their registration numbers

• Francisco Galán Robledo, owner of an establishment registered under heading 673.2 “Other Cafés and Bars,” with partially protected DNI 4**24**7*. He is registered in the Official Gazette of the Arbitration Board under No. 222 (provision 751, p. 3823).
• Taller Punta Blanca, S.L., with CIF B51014553, represented by Mallda Fadel Mohamed. Registration No. 224 (provision 752, p. 3824).
• Manela Restauración, S.L., with CIF B21750708, represented by Manuel Azcoita Clemente. Registration No. 225 (provision 753, p. 3826).

Required documentation and file dates

The three files include the standardized application form for joining the public offer and proof of solvency and tax status. In the case of the cafeteria owner, certificates were provided from the economic activities census of the AEAT, proving they are up to date with the Tax Agency, the City’s OAST, and Social Security. Taller Punta Blanca attached a public deed executed before a notary in Ceuta, from the Illustrious College of Andalusia, dated January 28, 2021. Manela Restauración presented a deed of incorporation of a limited liability company dated March 27, 2025, and a census status certificate under the same heading 673.2 for cafes and bars.

The decrees were electronically signed by the counselor on October 29, 2026, although the text lists the promulgation date as October 1, 2026; their official publication occurs now in the bulletin of November 10.

Claiming at no cost and without trial

Adhesion means that disputes arising between these establishments and their customers—for example, regarding prices, service quality, or billing—can be resolved before the arbitration body without the need to go to court and at no cost to the consumer. The award issued by the Board is binding and enforceable for the adhering company, which may also display the official badge identifying it as subject to the system.

The decrees warn that they exhaust the administrative route and that an optional appeal for reversal may be filed before the same body within one month, or a contentious-administrative appeal before the Contentious-Administrative Court of Ceuta within two months, in accordance with articles 123 and 124 of Law 39/2015. However, such a challenge affects the administrative act of admission, not the arbitration route already open to consumers.

The addition of three new operators—two in catering and one workshop—expands the municipal census of adhering companies, which has grown in recent months with similar resolutions published in the BOCCE. For the citizen, the practical effect is immediate: claiming in these establishments no longer requires a lawyer, a court representative, or traveling to the courts; it is sufficient to contact the City’s Consumer Arbitration Board.

Source: Official Gazette of the City of Ceuta (BOCCE), No. 6,668, November 10, 2026, Section I (Other Provisions and Agreements), pp. 3823-3826 (official reference: provisions 751, 752, and 753).