Metro awards Indra and Kontron the maintenance of 601 ticket machines

Metro de Madrid, S. A. has awarded the contract for the “Comprehensive maintenance service for automatic transport ticket vending machines,” with an estimated value of 8,783,586.54 euros (VAT excluded), to Indra Sistemas, S. A. and Kontron Public Transport Arce, S. A. U. The decision, dated October 16, 2026, is published in the Official Gazette of the Community of Madrid (B.O.C.M.) No. 253, dated October 23, 2026, in the Announcements section of the Ministry of Housing, Transport and Infrastructure, with the official reference BOCM-20261023-31 and file number 6012600120.

Two lots for 601 machines

The object of the contract is the comprehensive maintenance of 601 automatic vending machines installed at the company’s facilities, under CPV code 50316000-3 (maintenance and repair of ticket vending machines). The service is divided into two lots according to the brand of the equipment:

• Lot 1: comprehensive maintenance of 308 vending machines of the INDRA brand.
• Lot 2: comprehensive maintenance of 293 vending machines of the KONTRON brand.

The base tender budget was set at 2,999,926.25 euros (taxable base) for Lot 1, which with 629,984.51 euros in VAT reaches 3,629,910.76 euros; and at 3,057,719.64 euros for Lot 2, which with 642,121.12 euros in VAT totals 3,699,840.76 euros.

Indra repeats and Kontron enters as an SME

The award amounts are slightly below the starting budget in both cases:

• Lot 1 — Indra Sistemas, S. A. (NIF A28599033), located at Avenida de Bruselas, 35, Alcobendas (28108 Madrid): 2,999,782.72 euros excluding VAT and 3,629,737.09 euros including VAT. The company is not considered an SME.
• Lot 2 — Kontron Public Transport Arce, S. A. U. (NIF A16954893), located at calle Vía de las Dos Castillas, 33, Edificio Ática 7, 2nd floor, Pozuelo de Alarcón (28224 Madrid): 3,057,113.63 euros excluding VAT and 3,699,107.49 euros including VAT. In this case, it is listed as an SME.

The awarding entity is Metro de Madrid, S. A. (NIF A28001352), a commercial company of the Community of Madrid considered a contracting entity with special or exclusive rights, whose main activity is urban railway services. The file is processed in the company’s Procurement and Corporate Services Area.

Minimum competition and evaluation criteria

The procedure was open, following ordinary processing, without a framework agreement, without a dynamic purchasing system, and without an electronic auction. The award was decided based on the best price-quality ratio, with a weight of 70% for economic criteria and 30% for qualitative criteria. Subcontracting is permitted, and the contract is not linked to European Union funds or innovative public procurement.

Competition was minimal: only one bid was received for each lot, both submitted electronically. In lot 1, there were no bids from SMEs; in lot 2, the only bid came from an SME. The tender notice was published on May 5, 2026, in the Public Procurement Portal of the Community of Madrid and in the Official Journal of the European Union, and on May 6, 2026, in the B.O.C.M.

Appeals and signature

Appeals regarding procurement matters or questions of nullity against the award may be filed before the Administrative Tribunal for Public Procurement of the Community of Madrid (calle Manuel Silvela, 15, 6th floor, 28010 Madrid), in accordance with articles 119 et seq. of Royal Decree-Law 3/2020, of February 4, and within the time limits set forth in article 121 of the same regulation. The notice is signed by Elena de la Iglesia Toribios, head of the Contract Execution Service, and appears on pages 192 and 193 of the bulletin.

The award ensures the maintenance of the ticket sales channel across the entire network, a critical service for access to Madrid’s public transport, and consolidates two technological providers specialized in the fleet of 601 vending machines, whose operational continuity depends directly on this contract.

Source: Official Bulletin of the Community of Madrid, no. 253, October 23, 2026, section I.D Announcements (Ministry of Housing, Transport and Infrastructure), pp. 192-193 (official reference: BOCM-20261023-31).