Treasury sets pension collection rates to be paid by AFPs

The Ministry of Finance established, through Decree No. 377 of May 19, 2026, the rules for calculating the rates that Pension Fund Administrators (AFP) must pay to the Treasury Service for pre-judicial collection services of overdue social security contributions. The regulation was published in the Official Gazette of the Republic of Chile No. 44,534, on Wednesday, August 26, 2026, with CVE 2857019.

The decree complies with letter g) of number 3 of article 67 of Law No. 21,735, which creates the new mixed pension system and enters into force on June 1, 2026. This provision modifies article 19 of Decree Law No. 3,500 of 1980, and obliges AFPs to maintain and finance a single management system for the collection of contributions, the Single Contribution Collection System (SUCC), in which the Treasury Service assumes the pre-judicial stage.

Calculation Methodology

The rates are determined through an activity-based incremental costing model (ABC), which identifies the activities necessary to provide the service and assigns costs according to the actual consumption of resources, excluding pre-existing basal infrastructure. The rate consists of a fixed component and a variable component, the latter accrued only through the actual use of technological contactability and notification channels.

Outbound Call (effective contacts) and Outbound Call with fulfilled promise of payment.
Inbound Call (answered call) and Inbound Call with fulfilled promise of payment.
Mailing and SMS (message received).
Web Chatbot with traditional AI and with generative AI.
Callbot with traditional AI and with generative AI.

Fixed Cost and Indexation

The total monthly fixed cost to be prorated, weighted over a target-stabilized demand of 28,000 employers, amounts to 809.58 Unidades de Fomento (UF). The model is designed to be “self-sufficient,” such that it generates the exact income to cover the operation without surpluses or deficits for the Treasury.

Dedicated personnel staffing: 417.39 UF (cell of 5 officials with exclusive dedication to the SUCC).
Licensing and technological platforms: 195.49 UF (omnichannel CRM, cloud, business intelligence, and office software).
Operation and control tenders: 167.70 UF (annual external audit, campaigns, and equipment).
Indirect administrative expenses: 29.00 UF (overhead for physical facilities).

Billing and Review

The monthly amount payable by the AFPs is calculated by summing the product of the actions carried out in each channel by its respective rate. If no actions are recorded in a period, the fraction of the fixed cost must be provided in full by the obligated entities to safeguard the continuity of the platform. The Treasury Service will evaluate the demand, cost structure, and profitability of the channels semi-annually, and the General Treasury of the Republic may issue a new technical report to propose tariff adjustments.

The decree was signed by the President of the Republic, José Antonio Kast Rist, and the Minister of Finance, Jorge Antonio Quiroz Castro, and is based on the Technical Report approved by exempt resolution No. 2454-TG, dated May 12, 2026. The advance fixing of the tariffs seeks to ensure that the Treasury Service can begin pre-judicial collection starting June 1, 2026, when the new pension collection system comes into full effect.

Source: Official Gazette of the Republic of Chile, No. 44,534, Wednesday, August 26, 2026, General Norms, pág. 1-5 (official reference: CVE 2857019).