Byggeriets Ankenævn orders plumbing firm to pay consumer 61,916 kroner

Byggeriets Ankenævn, Denmark’s Building Appeals Board, has ordered Din kloakrådgiver ApS to carry out the works set out in an expert assessment within 60 days or, failing that, to pay a consumer DKK 61,916.25 including VAT. The order follows a ruling issued on 17 June 2026 in case 2025-06-0550 and was published by public service in Statstidende on 18 September 2026, in the gazette’s issue of 22 September 2026. The board resorted to public service because it had not been possible to serve the decision in any other way.

The announcement is made under § 31 of the Danish Act on alternative dispute resolution in connection with consumer complaints (LOV nr 524 af 29/04/2015), which permits a consumer complaints board to serve its decision publicly when ordinary service fails. The notice appears in section I of the gazette under the heading “Forskellige kundgørelser · Øvrige forskellige kundgørelser”.

The company named in the service is:

• Din kloakrådgiver ApS, Kronprinsesse Sofies Vej 7, 3. tv., 2000 Frederiksberg
• CVR no. 42357464

The decision itself can be obtained from Byggeriets Ankenævn, H. C. Andersens Boulevard 18, 1553 København V.

What the ruling requires

Under the ruling of 17 June 2026 in case 2025-06-0550, the defendant company must, within 60 days of service of the decision, perform the works described in the expert assessment (skønserklæring). If those works are not carried out, the company must instead pay the consumer DKK 61,916.25 including VAT by the same date.

The 60-day period runs from service of this public announcement, not from the date the ruling was issued, so the deadline is set by the publication itself. The amount is stated as a single, all-inclusive figure covering VAT.

Consumer wins and fee refund

Because the consumer was successful in the complaint, the complaint fee (klagegebyr) is refunded. The announcement was signed in Copenhagen on 18 September 2026 by John Lundum, chairman of the board.

Why the notice matters

Public service in Statstidende is the mechanism that makes the deadline legally effective when a business cannot be reached directly, and it is what starts the clock on the company’s obligation. For readers, the notice is a concrete example of how a consumer complaint against a construction contractor ends in an enforceable order with a fixed sum and a fixed deadline.

It also shows the practical route open to consumers: a ruling from Byggeriets Ankenævn, a refund of the complaint fee when the consumer prevails, and publication of the decision when the company cannot be served otherwise. The full decision remains available from the board at its Copenhagen address.

Source: Statstidende, S18092026-92, 22 September 2026, section I (Forskellige kundgørelser) (official reference: S18092026-92).